POLICY/FAQ

AGREEMENT

By purchasing an item from Shenoblesse the buyer agrees to the shop policies.

 

HOW SOON WILL MY ORDER SHIP?

Our “Made to order” production time is 3-5 days for most items but please check the item description for a more accurate timeframe.

 

WHICH COUNTRIES DO YOU SHIP TO?

We are based in Australia and we ship worldwide. Some countries (in Africa, remote islands...) may take a little longer for delivery and custom clearances so please contact us if you have any questions.

 

WHAT ARE THE SHIPPING METHODS AND COSTS?

We offer free economy shipping without tracking number worldwide and shipping upgrades with tracking number as well as express services are available at the checkout for a fee. Select the shipping method and price that best meets your needs and timeframes.

 

WHAT ARE THE PAYMENT OPTIONS AVAILABLE?

You can pay your order with Mastercads, Visa, Amex and PayPal (does not require an account but a credit card). Please contact us if you're from Europe as we have a European bank account and can organise a bank transfer with IBAN number.

 

CAN I TRACK MY ORDER?

All parcels are shipped via a registered and trackable service except for the garters that ship economy (free). If you'd like to track your garter order, you will need to select a shipping upgrade at the checkout for a small fee.

 

HOW WILL MY ORDER BE PACKAGED?

All our pieces will come safe in a keepsake box except for the garters that ship economy. They will be nicely paper wrapped and ready for gift giving.

 

DUTIES AND TAXES

Customs and import duties are charged when the parcel reaches its destination country and must be paid upon collection by the receiver. Customers should be aware of the customs and clearance fees and charges of their home country and we recommend that you contact your local customs office or government website for current charges before you order to avoid any unforeseen charges. We label items as merchandise and with true value as it is a criminal offense to make a false declaration on the custom form.

 

DO YOU OFFER RETURNS AND EXCHANGES?

Due to the delicate nature of each piece, we are unable to accept refunds and exchanges. We ensure that all items listed are described as accurately as possible. Please choose your items carefully and feel free to ask us any questions about our items prior to purchase.

 

HOW DO I TAKE CARE OF MY PIECES?

Pieces made with brass elements that are not plated will eventually tarnish after time. We recommend to store your pieces in an airtight place such as a box or a zip lock bag to keep the moisture, airflow and direct light away to keep your pieces beautiful. 

Avoid getting hairspray or other products on your headpieces and jewellery as any oils or chemicals can damage the metals and cause discolouration.

Please handle your metal pieces with great care and avoid bending them back and forth. Contact us should you have any question about how you'd like to style your pieces.

 

  

ADDITIONAL INFORMATION

Great care is taken to ensure your product will arrive to you in a timely manner and in great condition. We cannot be held responsible for any lost or damages caused during the shipment. 

Shenoblesse is not responsible if the purchaser did not receive their item in time for their wedding or needed by date. It is the buyer's responsibility to read the production and shipping timeframes upon ordering and to be aware of any delay custom clearance may take when an item arrives in the destination country. 

 

COPYRIGHT NOTE

© All Content including Photography, Design and Ideas are Copyright of Shenoblesse and Wyvine Gilsoul.